This privacy notice describes how we collect, use, and protect our customers' personal data in accordance with applicable data protection laws, such as the European Union's General Data Protection Regulation (GDPR).
1. Data Controller
The data controller for personal data is Espresso Coffee Shop, headquartered at Via San Benedetto 45/B, 35037 Teolo, Padova, Italy, contact email: info@espressocoffeeshop.com.
2. Types of Data Collected
We collect only the data necessary to process orders placed on our site, including:
- Full name
- Shipping and billing address
- Email address
- Phone number
- Payment information (managed by secure payment service providers)
We do not collect sensitive data as defined by the GDPR.
3. Purposes of Data Processing
The personal data collected is processed for the following purposes:
- Order processing and management
- Communication with customers regarding orders and customer support
- Sending newsletters and promotional materials, only to users who have provided consent
- Website traffic and performance analysis via tracking tools
- Remarketing and personalized advertising campaigns
- Managing online transactions through secure payment service providers
- User registration to enable a personalized and fast site experience
4. Tracking Tools and Cookies
We use the following tracking tools on our website:
- Google Analytics and Google Ads for site analysis and advertising campaigns
- Google Ads Remarketing to display personalized ads based on previous visits
- Facebook Pixel for Facebook and Instagram advertising campaigns
- Microsoft Clarity for user experience analysis
- Meta Event Manager to monitor user interactions and optimize ad campaigns
- Google Tag Manager to centrally manage tracking tags
These tools use cookies to track user interactions on our site. You can manage your cookie preferences through browser settings.
5. External Services Used
We use external services to enhance user experience and manage our e-commerce. These services may collect and process personal data according to their privacy policies:
- Google Fonts: for font and typography loading
- Prestashop: our e-commerce platform
- OVHcloud: our website hosting provider
- WhatsApp Widget: for direct communication with customers
- Stripe, PayPal, Klarna: secure payment service providers
- Brevo: for newsletters and promotional communications
- Google reCAPTCHA: to prevent spam and abuse
- Mailchimp Widget: for email marketing integration
- jsDelivr CDN: for fast static content delivery
- Zendesk: for customer service and support
6. Data Sharing
We do not share customer personal data with third parties except for:
- Payment service providers necessary for transaction completion
- Logistics partners for order delivery
- Marketing partners, only for those who have consented to receive promotional communications
- Hosting and platform management service providers
We do not sell personal data to third parties for marketing purposes.
7. Data Security
We adopt technical and organizational security measures to protect personal data from unauthorized access, loss, or destruction. Payment data is processed through secure connections and not stored on our servers.
8. Data Subject Rights
Customers have the right to:
- Access their personal data
- Request correction or deletion of their data
- Object to processing for marketing purposes
- Request restriction of processing
To exercise your rights, contact us at info@espressocoffeeshop.com.
9. Data Retention
Personal data is retained for the time strictly necessary to fulfill the purposes outlined in this notice, unless legal retention obligations apply.
10. Privacy Policy Changes
We reserve the right to update this Privacy Policy to reflect regulatory changes or internal process updates. Updates will be published on this page with a revision date.
11. Contacts
For questions or clarifications about our Privacy Policy, you can contact us via email at info@espressocoffeeshop.com or by mail at:
Espresso Coffee Shop
Via San Benedetto 45/B, 35037 Teolo, Padova, Italy.