The warranty period for all our products purchased by customers outside the European Union is 12 months.

The warranty does not include electrical parts and parts subject to wear (gaskets, o-rings…). The warranty will not be accepted in case of improper use of the product by the consumer, for example, in case of problems caused by limescale buildup in espresso machines.

In the event of warranty requests, you must contact the Espresso Coffee Shop SRL customer service at support@espressocoffeeshop.com, which will confirm the warranty request.

The shipping costs for returning the product will be borne by the customer, while the shipping costs for returning the repaired product will be covered by Espresso Coffee Shop.

Products sent without written confirmation from Espresso Coffee Shop will not be accepted and will be returned to the sender.

All products must be returned in their original packaging; if the original packaging is unavailable, the customer can pack the product in an equivalent packaging. It is entirely the customer's responsibility to ensure that the package is adequately protected and packed to avoid damage during transport.

Espresso Coffee Shop will not be responsible for any damage incurred during transport. For coffee machines, completely remove water from the boiler(s) and do not ship any removable parts (cup warmers, portafilters, drip tray).

It is strongly recommended to insure the package as Espresso Coffee Shop will not be responsible for any losses. The shipment to Espresso Coffee Shop is at the customer's expense, while the return shipment to the customer will be fully covered by ECS.

The package should be sent to the following address:

Espresso Coffee Shop SRL

Via San Benedetto 45/B, 35037 Teolo (PD), Italy

Specifying the order number on the package.